+385 31 219 655Trg Ante Starčevića 10, 31000 Osijek, Croatia Mon-Fri 8:30-19:30h, Sat 8-13h[email protected]
FAQ

Privacy and data protection

The company Arka knjiga j.d.o.o. OIB 71593981074, Srijemska 126, Osijek, Croatia (Branch: Arka knjiga, Trg Ante Starčevića 10, Osijek, Croatia, website https://www.arka-knjiga.hr) fully respects your rights to privacy and security while using our website or services. Our business priority is building a relationship of trust, we are fully committed to achieving the best possible communication and interaction with our customers and visitors to our site.

Therefore, we guarantee you that we sincerely strive to protect your privacy, data and online security.

This privacy policy provides transparent information about the ways in which Arka knjiga collects, uses, stores, and shares or preserves personal information. Arka knjiga fully fulfills its obligations under the Data Protection Act 2018 (GDPR).

For the purposes of EU2016 / 679 General Data Protection Regulation (GDPR), the company ultimately responsible for controlling your data while using our services is Arka knjiga j.d.o.o., OIB 71593981074, Trg Ante Starčevića 10, Osijek, Croatia. If you have any questions about privacy protection, feel free to contact us at: [email protected]

We collect personal data for the following reasons:

  • to respond to your inquiry and process your requests as efficiently as possible
  • to ensure the provision of the requested service and/or purchase
  • for the purpose of using services on the website https://www.arka-knjiga.hr
  • to improve the quality of content, functionality and services.

If necessary, we collect the following data that you make available to us:

  • first and last name / company name / personal number
  • street and house number, city, country
  • phone number
  • e-mail address.

All user data is strictly kept and is available only to employees who need this data to perform their work. All employees of Arka knjiga j.d.o.o. and business partners are responsible for respecting the principles of privacy protection.

At the moment of submitting your personal data, according to which you can be identified as a user, or by making a purchase in our online bookstore, you give your express consent that your personal data that you have entered is processed for the purpose and in the manner provided for in our General Privacy Terms. We collect only those personal data that you have voluntarily submitted to us. We do not require you to send us this information in order to provide you with access to the web pages, and we do not ask you to disclose more information than is really necessary to participate in an activity on our sites. Without consent, personal data may be collected and further processed in cases specified by law.

You can send us a request for data removal at any time to the e-mail: [email protected].

By using any part of this website, user agrees to be bound by this terms and conditions.

We do not forward your personal data to other recipients unless you authorize us to do so. However, when it is necessary to implement some of the functionality, content or service of the website https://arka-knjiga.hr, we consider that by agreeing to the content in question, you give your consent to deliver your personal data to our partners who are necessary for the implementation of that functionality, such as the package delivery services we cooperate with. We will ensure that our partners process your personal data in the manner provided for in these privacy terms on the website https://arka-knjiga.hr.

The user agrees that the service provider has a legitimate interest in using the user's data for the purpose of marketing activities, contacting him orally, by phone and in writing for commercial purposes or in order to improve his own services, sending informative and commercial messages to the user's addresses in electronic or written form, publishing in your references the name of the company/organization of the client, and to make reports and analyses.

Final provisions

General acts of Arka knjiga j.d.o.o. are an integral part of the Privacy Policy. in accordance with the current regulations on the protection of personal data, the General Regulation on the Protection of Personal Data, upon your request, we will enable you to access, correct and delete personal data. If you want to exercise that right, let us know by e-mail: [email protected]. If you make one of these requests, we will use reasonable efforts to verify your identity and prevent unauthorized processing of personal data.

See also